Terms of Service

1. Who we are

Club Hub (clubhub.ph) is a marketplace for booking sports courts in the Philippines. It is operated by Kaizen Brands LLC (“Club Hub”, “we”). Venues own and run the courts; we list them, take bookings and payments, and pay the venue its share. By booking or creating an account you agree to these terms and to our Privacy Notice.

2. Accounts and guest bookings

• You can book with an account, or as a guest with just your name, email and mobile number.
• A guest booking comes with a private link by email and SMS. Anyone with the link can see and cancel that booking, so keep it to yourself. The link stops working 30 days after your slot ends, or once you add the booking to an account.
• If you later sign up and verify the same email address, your guest bookings move into your account.
• Give accurate details. You are responsible for bookings made from your account or link.

3. How booking works

• Instant booking: at partner venues, your slot is confirmed as soon as your payment succeeds.
• Request to book: at other venues, you pay first and we ask the venue to confirm. If the venue declines, or does not confirm before the deadline shown on your request, we refund you in full automatically, service fee included. You do not need to ask.
• We hold your slot for a short time while you pay. If the payment does not go through, the hold ends and nothing is charged.

4. Prices and the service fee

• Prices are in Philippine pesos. You see the all-in total before you pay.
• Club Hub charges a service fee of 5% of the court price after any discount. A venue may choose to absorb the fee; then you pay the court price only. Request-to-book bookings always show the fee on top.
• We recheck the price when you pay. If it changed, we show you the new price and hold nothing.

5. Paying

• You pay with GCash or Maya. Payments are processed by Xendit, our payment provider; we never see your e-wallet PIN or password. Cards and QR Ph are not accepted yet.
• We receive your payment and pay the venue its share after your booking: at least 24 hours after your slot ends, once the payment has settled.
• You get a receipt for every paid booking.

6. Cancelling and refunds

Each venue picks one of these policies, and the booking page shows it before you pay. The policy applies when you cancel:

• When you cancel, the service fee is not refunded.
• When the venue cancels, cannot honour your booking, or something goes wrong on our side, you get everything back, service fee included.
• Refunds go back to the GCash or Maya account you paid with. GCash and Maya refuse some partial refunds on the day of payment, so a partial refund may be sent from the next day. Any part you paid with Club Hub credit or points comes back as credit or points, not cash.
• If you do not show up, the venue is paid in full and there is no refund beyond what the policy allows.
• If the venue does not honour your booking, tell us within 24 hours after the slot, with a photo or your location as evidence. We hold the venue's payout, review the claim, and refund you in full if we uphold it.

7. Venue listings

Some listings are built from lawful public sources, such as map listings and the venue's own public pages, before the venue joins Club Hub. We record where each detail came from and when we last checked it, but details can be out of date. Venues can ask us to correct or remove a listing, and we act on each request within 48 hours.

8. Using Club Hub fairly

• Do not make bookings you do not intend to keep, or hold slots to block other players.
• Do not scrape, attack or misuse the service, or use it to harass venues or players.
• Follow each venue's house rules. The venue is responsible for its courts and your safety there.

We may cancel bookings (with a full refund) or close accounts that break these rules.

9. Our responsibility

We work to keep Club Hub accurate and available, but we do not run the venues. To the extent the law allows, we are not liable for what happens at a venue, and our total liability for a booking is limited to what you paid for it. Nothing here limits rights you have under Philippine consumer law.

10. Changes and contact

We will post changes here with a new version and date, and ask you to accept material changes. These terms are governed by Philippine law. Questions or complaints: hello@clubhub.ph.